We’re really sorry for the disruption customers are experiencing today. If you are planning to travel, please check journeys beforehand and travel as early as possible.
A serious incident near Reading last night, where police closed the railway for several hours, has left trains and crew in the wrong place for the start of service, which alongside localised flooding, continues to hamper our ability to run trains.
To help customers make their journey, those with tickets for Thursday 4 and Friday 5 January are able to travel up to and including Saturday 6 January.
A significantly reduced level of service is being provided and will be subject to further short-notice cancellations throughout the day. Customers are advised to travel as early as possible or consider delaying their journey.
Localised flooding means the line is closed between:
- Reading and Taunton
- Swindon and Bristol Parkway
With fewer trains able to operate those that can will be very busy. GWR expects to be able to operate a train an hour between:
- London Paddington and Weston-Super-Mare via Bristol Temple Meads
- London Paddington and Swansea (via Bristol Temple Meads)
- London Paddington and Plymouth/Penzance
Services between London Paddington and the North Cotswolds (via Oxford), and the South Cotswolds continue to operate but could be reduced due to the disruption caused by flooding elsewhere. Services in London and the Thames Valley continue to operate.
If you’ve been affected by delays, you can find out more about claiming compensation at GWR.com/delayrepay.